IT Service Management

ITIL4  |  Service Design  |  Service-Level-Agreement (SLA)  |  ServiceNow  |  Service Desk  |  Shift-Left-Concepts  |
Nearshore & Offshore Strategies
Your point of contact: Angelika Rinck

A professional IT Service Management is becoming ever more important in an increasingly digitalized world. The satisfaction of service customers and thus also the success of the business depends crucially on the quality of the IT service. In an agile IT world, the ability to quickly and flexibly react to changes and rapidly provide new services is critical to success. ITSM enables optimized service delivery and shortens the time-to-resolution of problems, incidents and service requests. In this way, ITSM helps to increase the productivity and satisfaction of service users (e.g. customers and employees).

We analyze your existing IT service landscape and support you with our expert knowledge in the introduction of new IT services and the adaptation of existing processes and structures. Together with you, we develop a tailor-made concept for your employees and customers according to ITIL-standards and implement it with you.

A selection of our capabilities

  • Analysis and optimization of existing IT services and IT processesPlanning and implementation of ITIL practices (e.g. service desk, incident, problem and knowledge management, continuous improvement)
  • Design and implementation of customized IT services
  • Evaluation, conception and implementation of near- and offshore strategies
  • Formulate, review and improve service level agreements (SLAs)
  • Planning and implementation of shift-left concepts


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4ACES Tech GmbH
Major-Hirst-Straße 11
38442 Wolfsburg
+49 151 1131